Frequently asked questions:

  • Choosing the right wax warmer comes down to personal preference. No matter which style you choose, we recommend purchasing a UL-listed warmer for safety.

    There are three common types of wax warmers:

    • Tea Light Warmers – A tealight candle is used instead of electricity.

    • Light Bulb Warmers – A warming bulb is used to melt the wax.

    • Element Warmers – A built-in heating element is used. These have become increasingly popular because they provide more consistent, evenly distributed heat.

    We generally recommend element warmers because they melt the wax more evenly across the entire dish, helping you get the best fragrance performance. Some light bulb warmers position the bulb too far below the warming dish, which can prevent the outer edges from heating evenly. As a result, you may notice a thin ring of un-melted wax around the edge of the dish.

    If you're using a light bulb warmer and notice wax remaining around the sides, try these tips:

    • Make sure you're using the recommended 25-watt bulb.

    • Check that the bulb is centered beneath the warming dish.

    • If possible, position the bulb as high in the socket as the warmer allows.

    • Replace older bulbs, as they gradually lose heating efficiency over time.

    Our wax melts are made with a premium soy-based wax blend that also contains coconut wax and a small amount of sunflower wax. Sunflower wax has a naturally higher melting point than soy or coconut wax and is used as a plant-based alternative to paraffin or beeswax. Because of this, a small amount of wax may occasionally remain around the edge of some light bulb warmers. This is completely normal and does not affect the fragrance performance.

    For an even easier cleanup and more consistent melting, consider using wax melt liners. They help keep the wax contained, make changing scents simple, and can encourage more even heat distribution in many warmers.

  • *Please check the announcement bar on the home page for any shipping updates

    We typically process and ship your order within 1-2 business days.

    During the hot summer season WE MAY switch to ONLY shipping orders on Monday and Tuesday of each week. This will help decrease the amount of time your order is sitting on a hot truck. That announcement will be in the announcement bar on the home page.

    If you are local, make sure to checkout with the ‘local’ option and we’ll get it ready for pickup as quickly as possible.

  • *Please check the announcement bar on the front page for shipping updates

    Most orders should arrive within 5-10 business days (often less) depending on each carrier. We will process your order within 1-2 business days and drop it off with the carrier. Once it is dropped off, we no longer have control of your package.

    We do our best to get your order to you in a timely fashion, however, unforeseen delays may occur with each carrier.

    Once the order has been dropped off and scanned by the carrier, we no longer have control of it. We are not liable nor responsible for delays, re-routes, or failed deliveries.

  • Please email me IMMEDIATELY through the CONTACT US page with an address change or update to your order. Please leave your name and order number in the notes. (Unfortunately, leaving our email on this website has resulted in several spam emails).

    If the order has already been processed, I cannot change or update anything.

    Orders cannot be canceled after they’ve been processed.

  • Very good question! The short answer is - not necessarily but we HIGHLY recommend it.

    During the hot summer months, we ship closer to the beginning of the week so your candles and/or wax melts are not sitting on a hot truck over the weekend.

    Because most deliveries are going to be to your front porch, we highly encourage that someone is home to accept your order right away. We cannot be held responsible for melted wax and this is not covered under the insurance by any of the carries. As a courtesy, we try and only ship items during the beginning of the week as previously mentioned.

    Please make sure your address is accurate and packages can be accepted at your address. We have experienced on more than one occasion a mailing address that cannot accept packages (i.e., the carrier cannot access a secure lobby or the concierge will not grant access). Crazy I know but we’ve seen it!

    We have worked with multiple shipping carriers for nearly 18 years and heard of packages left in the craziest and most unexpected places. That’s super stressful not only for you, as our customer, but also for us as we can only see that it has been marked ‘delivered’ by the carrier.

    We would highly recommend that you’re home on the day your package is scheduled to arrive or leave very clear instructions for your package carrier and/or front desk as appropriate.

    We would hate for your eagerly awaited order to ‘walk-off’ or melt in the hot sun, or be marked as “undeliverable.”

  • Yes, absolutely! This will help you plan for your scheduled delivery day accordingly.

  • We do not accept returns and all sales are final. All products are inspected and confirmed to be free of defects prior to shipment.

    We do value your time and money spent on the product(s) purchased off our website and care greatly about your satisfaction.

    If something is damaged upon arrival, please reach out to us via the CONTACT US page with your concern and we’ll work to resolve the issue/help submit a claim.

    We guarantee our product 100% and stand behind each handcrafted item. If something is terribly off, please reach out via our CONTACT US page as we want to serve you to the greatest of our ability. We are a small handmade company and genuinely care about each and every one of you!

    If you purchased a product from one of our retailers, you will need to go to them directly.

  • We work with UPS, USPS, and Fed-Ex.

    Alaska and Hawaii will always be USPS Priority.

  • Unfortunately, at this time we do not.

  • Yes we do! Please use the ‘Contact Us’ form for more information.

  • Yes we do! We love supporting church, school, dance, sports, and other events where fundraising often takes place. Please reach out to us via the ‘Contact Us’ form for more information.